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Last updated: 1 September 2026

Rukan AlBait (“Rukan AlBait”, “we”, “us”, or “our”) is committed to protecting the privacy of everyone who contacts us or uses our website. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you. It applies to our website at https://rukanalbait.ae/ and to enquiries you send us through our website, advertising forms, phone, email, or WhatsApp.

By submitting your details to us or using our website, you agree to the practices described in this policy.

Who we are

Rukan AlBait supplies and installs glass and aluminium products across the UAE, including glass partitions, glass and aluminium doors, shower and bathroom glass, and aluminium windows.

Information we collect

We only collect the information we need to respond to your enquiry and provide our services.

Information you give us directly, when you complete a form, request a quote, or contact us:

  • Your name
  • Your phone number
  • Your email address
  • The service you are interested in
  • Your preferred timeline for the work
  • The type of property or project, where you provide it
  • Any other details you choose to include in your message

Information we collect automatically, when you visit our website or interact with our ads:

  • Device and browser type
  • IP address and general location
  • Pages viewed and actions taken on our website
  • The source that brought you to us, such as a search ad or social media ad
  • Cookie and similar identifiers used for analytics and advertising

We do not intentionally collect sensitive personal data, and we ask that you do not send us any through our forms or messages.

How we collect your information

We collect your information through:

  • Enquiry, quote, and contact forms on our website
  • Lead forms shown within advertising platforms such as Google and Meta (Facebook and Instagram)
  • Phone calls, emails, and WhatsApp messages
  • Cookies and tracking technologies on our website and in our ads

How we use your information

We use your personal information to:

  • Respond to your enquiry and answer your questions
  • Prepare and send you quotes and arrange site visits
  • Deliver the products and services you request
  • Contact you by phone, email, or WhatsApp about your enquiry or project
  • Keep records of our communication with you in our lead management system
  • Measure and improve the performance of our website and advertising
  • Show you relevant ads, including remarketing to people who have visited our website or contacted us
  • Meet our legal and regulatory obligations

Legal basis and consent

We process your personal data on the basis of your consent, which you provide when you submit your details to us, and where it is necessary to respond to your request, provide our services, or comply with the law. This is in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. You can withdraw your consent at any time by contacting us using the details in this policy.

How we share your information

We do not sell your personal information. We share it only where it is needed to run our business and deliver our services, including with:

  • Service providers who host our website, manage our lead and customer records, and support our operations under confidentiality obligations
  • Advertising and analytics partners, including Google and Meta, who help us run and measure our campaigns and, in some cases, match conversions and build audiences
  • Professional advisors and authorities, where we are required to disclose information by law or to protect our legal rights

Some of these partners process data on servers located outside the UAE. Where that happens, we take reasonable steps to ensure your information continues to be protected to a standard consistent with applicable UAE data protection requirements.

Advertising, analytics, and cookies

Our website and ads use cookies and similar technologies to understand how visitors use our site, to measure the results of our campaigns, and to show relevant ads.

We use tools that include Google Analytics, Google Ads, and Meta advertising technologies. These tools may set cookies or use identifiers that recognise your device across websites and apps. This helps us see which ads and pages lead to enquiries and lets us show follow-up ads to people who have shown interest in our services.

You can control cookies through your browser settings, and you can opt out of personalised advertising through the settings offered by Google and Meta and through your device’s ad preferences. Turning off cookies may affect how parts of our website work.

Data retention

We keep your personal information for as long as it is needed to respond to your enquiry, provide our services, and meet our legal and record-keeping obligations. When it is no longer needed, we delete it or make it anonymous.

Data security

We use reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your data and to keep our safeguards under review.

Your rights

Subject to applicable UAE law, you have the right to:

  • Ask what personal information we hold about you
  • Request that we correct information that is inaccurate or incomplete
  • Request that we delete your personal information
  • Withdraw your consent to our use of your information
  • Object to or restrict certain uses of your information

To make a request, contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

Children’s privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Third-party links

Our website and ads may contain links to other websites and platforms that we do not control. This policy does not cover those third parties, and we encourage you to read their own privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check back regularly to stay informed about how we protect your information.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

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